Bilingual (Spanish) Customer Service Representative (Remote - Iowa)

Aureon; Des Moines (IA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401K

PTO

Remote work model

Comprehensive training

Job summary

Aureon is seeking a dedicated customer support specialist to deliver telephone, email, and chat assistance from a fully remote environment. You will resolve issues, log detailed tickets, and improve product knowledge while maintaining high service standards.

The role emphasizes Spanish communication, strong interpersonal skills, and dependable, flexible teamwork within a supportive, training-rich setting. A high school diploma is required, with full benefits for full-time employees.

Qualifications

• Excellent written and oral Spanish communication.
• Strong interpersonal skills for professional relationships.
• Proficient with basic computer applications and internet resources.
• Aptitude for providing superior customer care and problem solving.
• Dependable, adaptable and flexible in a fast-paced environment.
• Strong math basics and willingness to learn.

Responsibilities

• Provide telephone support as scheduled with professional, caring responses and thorough follow-up.
• Handle email and chat support, ensuring timely, accurate replies and proper ticketing entries.
• Pursue skill improvement through training, product knowledge, and written communication.
• Communicate trends and issues to supervisors and management.
• Assist coworkers and share procedures to maintain service quality.
• Maintain positive relationships with clients and adhere to policies and productivity standards.

Skills

Spanish communication

Interpersonal skills

Internet knowledge

Customer care

Dependability

Adaptability

Basic math

Creative thinking

Education

High school or equivalent

Job description

Job Responsibilities

Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.Support coworkers – provide procedural advice and assistance to other representatives.Help maintain and ensure positive working relationships with support clients.Provide all support functions within the guidelines of the contact center and client policies and procedures.Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.

What can Aureon offer you?

Opportunities for professional growth, development, and advancement within the organization

100% remote working employment model

Comprehensive training on hardware and software applications for qualified applicants

Knowledge and experience relating to basic computer applications

Competitive compensation and full benefits package for full-time employees

• Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education

High school or equivalent

Required Skills

• Excellent written and oral Spanish communication skills, including strong listening skills
• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
• Intermediate to advanced computer skills with emphasis on Internet knowledge
• Aptitude for providing superior customer care
• Must exhibit dependability, adaptability and flexibility
• Basic math skills
• Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Primarily indoor work primarily in office environment

Frequent utilization of manual dexterity and visualizing of computer screen

No unusual physical requirements