Bilingual (Spanish) Customer Service Representative (Remote - Iowa)

Aureon; West Des Moines (IA); A distancia; USD 38.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

Comprehensive benefits

401K and PTO

Descripción de la vacante

Aureon is hiring a Bilingual (Spanish) Customer Service Representative for a 100% remote role based in Iowa. You will provide telephone, e-mail, and chat support, ensuring accurate information and timely resolutions.

Strong Spanish communication and customer service experience are required, with a focus on professional interaction and problem solving. The role emphasizes continuous learning, cross-team collaboration, and adherence to client policies.

Formación

• Excellent written and oral Spanish communication skills.
• Excellent interpersonal skills for professional interactions.
• Intermediate to advanced computer skills with internet proficiency.

Responsabilidades

• Telephone support – handle scheduled calls with professional, caring responses; log each contact and resolution in the ticketing system.
• E-mail & chat support – respond to messages, enter customer information and resolutions in the ticketing system.
• Continual skill improvement through training; use available resources to troubleshoot and resolve issues.

Conocimientos

Spanish communication

Customer service

Interpersonal skills

Computer skills

Problem solving

Dependability

Educación

High school diploma or equivalent

Descripción del empleo

Bilingual (Spanish) Customer Service Representative (Remote - Iowa)

Job Category: Contact Center

Requisition Number: BILIN001569

• Posted : October 1, 2026
• Full-Time

Locations

Showing 1 location

West Des Moines, IA 50266, USA

Description

Job Responsibilities:

• Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.


• E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.


• Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.


• Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.


• Support coworkers – provide procedural advice and assistance to other representatives.


• Help maintain and ensure positive working relationships with support clients.


• Provide all support functions within the guidelines of the contact center and client policies and procedures.


• Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.

What can Aureon offer you?

• Opportunities for professional growth, development, and advancement within the organization


• 100% remote working employment model


• Comprehensive training on hardware and software applications for qualified applicants


• Knowledge and experience relating to basic computer applications


• Competitive compensation and full benefits package for full-time employees


• Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

• High school or equivalent

Required Skills:

• Excellent written and oralSpanishcommunication skills, including strong listening skills


• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner


• Intermediate to advanced computer skills with emphasis on Internet knowledge


• Aptitude for providing superior customer care


• Must exhibit dependability, adaptability and flexibility


• Basic math skills


• Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Primarily indoor work primarily in office environment


• Frequent utilization of manual dexterity and visualizing of computer screen


• No unusual physical requirements

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.