Remote Bilingual Spanish Customer Advocate – Automotive Support

VXI Global Solutions; Austin (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid training

Referral program

Career growth opportunities

Remote environment

Inclusive culture

Job summary

VXI Global Solutions, a leading customer experience provider, is hiring a Customer Relations Representative to support automotive customers and dealership teams. You will listen to concerns, research solutions, and guide customers through next steps while coordinating with dealerships when needed.

Join a growth-focused team that values empathy, clear communication, and meticulous problem-solving. This remote call center role offers comprehensive training and remote work flexibility.

Qualifications

• Excellent customer service and communication skills.
• Ability to listen, empathize, and resolve issues.
• Comfort with technology and learning new software.
• Strong research skills to identify solutions.
• Detail-oriented with ability to manage multiple systems.
• Reliable attendance and punctuality.
• Ability to work independently in a remote environment.
• Bilingual Spanish premium reflected in compensation.

Responsibilities

• Answer incoming calls with professional, empathetic assistance.
• Own customer concerns and guide toward resolution.
• Coordinate with dealerships to resolve issues.
• Research concerns and identify accurate solutions.
• Assist with recalls, warranties, and connected services.
• Provide clear explanations of processes and next steps.
• Document interactions accurately and manage multiple systems.
• Maintain attendance and punctuality.

Skills

Customer service

Communication

Empathy

Problem solving

Tech savvy

Research skills

Multitasking

Attendance & punctuality

Job description

VXI Global Solutions, a leading customer experience provider, is hiring a Customer Relations Representative to support automotive customers and dealership teams. You will listen to concerns, research solutions, and guide customers through next steps while coordinating with dealerships when needed.

Join a growth-focused team that values empathy, clear communication, and meticulous problem-solving. This remote call center role offers comprehensive training and remote work flexibility.