Remote Bilingual Auto Customer Care Specialist (Spanish)

Ally Financial; Honolulu (HI); On-site; USD 34,000 - 48,000; Full time

Job summary

Ally Financial is seeking an entry‑level Customer Service Specialist for a work‑from‑home role focused on GAP and vehicle service contract programs. You will assist dealers, repair facilities, customers, and financial institutions with policy and claim inquiries.

Responsibilities include resolving inquiries, documenting interactions, and maintaining quality while following internal guidelines. This position emphasizes reliability, communication skills, and the ability to multitask in a remote

Qualifications

• Bilingual Spanish required.
• Automotive mechanical knowledge helpful.
• Associate’s or Bachelor’s degree in business or related field preferred.
• Strong verbal, writing, and phone communication skills.
• Reliability, punctuality, and ability to follow procedures; multitask.
• Typing speed of 40 WPM.
• Intermediate knowledge of Microsoft Office programs.

Responsibilities

• Efficiently connect with callers to acquire pertinent information and resolve GAP and vehicle service contract inquiries.
• Assist customers with policy and claim questions and concerns, providing resolutions.
• Document customer interactions and decisions made.
• Engage customers to achieve total satisfaction.
• Communicate information successfully and keep appropriate parties advised.
• Follow all internal, state, and UDAAP guidelines.
• Maintain a focus on quality.

Skills

Bilingual Spanish

Automotive knowledge

Communication skills

Typing 40 WPM

MS Office

Education

Associate's or Bachelor’s degree in business

Job description

Ally Financial is seeking an entry‑level Customer Service Specialist for a work‑from‑home role focused on GAP and vehicle service contract programs. You will assist dealers, repair facilities, customers, and financial institutions with policy and claim inquiries.

Responsibilities include resolving inquiries, documenting interactions, and maintaining quality while following internal guidelines. This position emphasizes reliability, communication skills, and the ability to multitask in a remote