Remote Bilingual Sales Advisor (EN/ES) Uncapped Commissions

Smart Start, Inc.; Lansing (MI); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Hourly pay with uncapped commissions

Health, dental, and vision insurance

401(k) with company match

Bonuses and incentives

Company discounts

Disability insurance

Job summary

Smart Start, Inc. is seeking a Sales Program Advisor to drive revenue growth by managing inbound and outbound calls, selling Interlock products, and delivering outstanding service nationwide.

You’ll work remotely with equipment provided, supporting both internal teams and external clients to uphold our industry reputation. The role emphasizes bilingual English/Spanish communication, a willingness to pursue new opportunities, and a focus on customer satisfaction.

Qualifications

• Bilingual English and Spanish required, and qualifies for additional compensation.
• High school diploma or equivalent required.
• Bachelor’s degree in a related field or equivalent professional experience is preferred.
• Minimum of 6 months of relevant experience in sales, customer service, or call center environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM software and sales tracking tools.
• Strong verbal and written communication skills with a professional demeanor.
• Excellent attention to detail and ability to multitask with a sense of urgency.
• Adaptable and resourceful in fast-paced, dynamic environments.
• Courteous, confident, and collaborative interpersonal skills.
• Self-awareness and the ability to read and respond to audience needs.
• Understanding of industry trends and competitor offerings is preferred.

Responsibilities

• Engage inbound and outbound callers using a consultative sales approach to promote and sell Interlock products, programs, and services.
• Provide accurate product and service information, address inquiries, and resolve client concerns with professionalism and efficiency.
• Identify and pursue new sales opportunities through networking, referrals, and cold calling.
• Build and maintain strong relationships with clients to encourage repeat business and customer loyalty.
• Conduct follow-up calls and manage correspondence to resolve issues and ensure client satisfaction.
• Collaborate with internal teams and external partners to ensure seamless service delivery and uphold our reputation in the alcohol-monitoring industry.
• Escalate and route issues appropriately while maintaining detailed records in CRM and other systems.
• Gather and manage data across multiple technology platforms and handle documentation using standard office equipment.
• Prepare and deliver compelling sales presentations tailored to client needs.
• Stay informed on industry trends and competitor offerings through market research.
• Adhere to company policies, procedures, and confidentiality standards.
• Provide general Care Center support and perform other duties as assigned.

Skills

Bilingual English/Spanish

Verbal and written communication

Multitasking

Courteous and collaborative

Self-awareness

Education

High school diploma or equivalent

Bachelor’s degree in related field (preferred)

Tools

Microsoft Office Suite

CRM software

Sales tracking tools

Job description

Smart Start, Inc. is seeking a Sales Program Advisor to drive revenue growth by managing inbound and outbound calls, selling Interlock products, and delivering outstanding service nationwide.

You’ll work remotely with equipment provided, supporting both internal teams and external clients to uphold our industry reputation. The role emphasizes bilingual English/Spanish communication, a willingness to pursue new opportunities, and a focus on customer satisfaction.