Remote Bilingual Reservations Agent (EN/ES)

Corporate Flight Management; Smyrna (TN); Híbrido; USD 23 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

401(k) with match

Paid sick leave

Vacation time

Resumo da oferta

Contour Airlines, based in Smyrna, TN, seeks a Reservations Agent to provide bilingual customer service for flight bookings, changes, and inquiries. You will handle ticketing, check-in support, and travel arrangements in English and Spanish, within a fast-paced environment.

Ideal candidates are 18+ with US work authorization, a valid driver's license, and proficient MS Office skills. Night/weekend shifts and overtime may apply; join Contour and grow with our aviation team.

Qualificações

• Must be at least 18 years of age.
• Authorized to work in the United States.
• Valid driver’s license with good driving record.
• Fluent in English (primary) and Spanish (secondary).
• Ability to translate between English and Spanish in real time.
• Proficient with Microsoft Office (Office 365, Excel, Outlook, Word).
• Typing speed of 30 words per minute.
• Strong interpersonal and customer-service skills.
• Must pass a 10-year work history review and background checks.
• Willing to work nights, weekends, and holidays.

Responsabilidades

• Provide customer service for airline reservations and related inquiries.
• Book air itineraries and ensure accurate flight times and costs.
• Assist with travel needs including ticketing, check-in, and boarding.
• Interpret contract bulk rules, fares, codeshares, routing, and ticketing deadlines.
• Maintain composure during escalated interactions and communicate clearly in English and Spanish.
• Assist colleagues with travel arrangements for airline, hotel, and car rentals.
• Coordinate multiple priorities and meet deadlines in a fast-paced environment.

Conhecimentos

Bilingual English/Spanish

Customer service

Multi-tasking

Attention to detail

Typing 30 wpm

Formação académica

High School

Ferramentas

Office 365

Excel

Outlook

Word

Descrição da oferta de emprego

Contour Airlines, based in Smyrna, TN, seeks a Reservations Agent to provide bilingual customer service for flight bookings, changes, and inquiries. You will handle ticketing, check-in support, and travel arrangements in English and Spanish, within a fast-paced environment.

Ideal candidates are 18+ with US work authorization, a valid driver's license, and proficient MS Office skills. Night/weekend shifts and overtime may apply; join Contour and grow with our aviation team.