Bilingual Reservations Agent — English/Spanish

inMy Jet; Smyrna (TN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health, vision & dental insurance

401(k) with matching up to 6%

Paid sick leave 56 hours/year

Vested vacation hours

Job summary

Contour Airlines seeks a Reservations Agent to deliver bilingual (English/Spanish) passenger support, handle flight bookings, changes, and ticketing with accuracy, and ensure compliant customer service in a fast-paced setting.

The role requires fluency in English and Spanish, strong communication skills, and ability to work varied shifts including nights and weekends. Join a growing airline with comprehensive benefits and travel privileges.

Qualifications

• Must be 18 years or older.
• Authorized to work in the United States.
• Must pass background checks (criminal history and fingerprint checks).
• Fluent in English (primary) and Spanish (secondary).
• Able to type at least 30 words per minute.

Responsibilities

• Provide customer service in English and Spanish for airline reservations.
• Handle bookings, inquiries, and ticketing with accurate itineraries and pricing.
• Assist customers with check-in, seating, and boarding details.
• Communicate schedule changes clearly in both languages.
• Support internal teams with travel arrangements for Contour employees.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Multitasking

Attention to detail

Typing 30 wpm

Tools

Office 365

Excel

Outlook

Word

Job description

Contour Airlines seeks a Reservations Agent to deliver bilingual (English/Spanish) passenger support, handle flight bookings, changes, and ticketing with accuracy, and ensure compliant customer service in a fast-paced setting.

The role requires fluency in English and Spanish, strong communication skills, and ability to work varied shifts including nights and weekends. Join a growing airline with comprehensive benefits and travel privileges.