Remote Bilingual QA - Haitian Creole & Compliance

Maximus; United States; Remote; USD 55.000 - 65.000; Vollzeit

Zusammenfassung

Maximus is seeking a remote Haitian Creole bilingual Quality Assurance Administrator to support the Florida Healthy Kids program. You will monitor calls and conduct back-office quality reviews to assess adherence to performance, quality, and Florida health policy standards.

The role emphasizes attention to detail, strong analytical thinking, and the ability to work independently in a remote environment. You may participate in special projects and provide backup support for call center operations

Qualifikationen

• Bilingual in Haitian Creole and English.
• Experience with QA monitoring and back-office reviews.

Aufgaben

• Monitor phone calls to assess quality and compliance.
• Complete back-office quality reviews to verify standards.
• Support special projects and provide backup call-center coverage when needed.

Kenntnisse

Haitian Creole

Quality Assurance

Call monitoring

Remote work

Jobbeschreibung

Maximus is seeking a remote Haitian Creole bilingual Quality Assurance Administrator to support the Florida Healthy Kids program. You will monitor calls and conduct back-office quality reviews to assess adherence to performance, quality, and Florida health policy standards.

The role emphasizes attention to detail, strong analytical thinking, and the ability to work independently in a remote environment. You may participate in special projects and provide backup support for call center operations