Bilingual QA Coordinator - Call Center Quality & Training

Maximus; Juneau (AK); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive Bonuses

Comprehensive Insurance Coverage

401K Retirement Savings with Company M

Tuition Reimbursement

Wellness Program and Resources

Professional Development Opportunities

Job summary

Maximus is seeking a Bilingual QA Coordinator to support quality, training, and operational activities within our program. You will monitor staff performance, review work for accuracy, and assist with training and QA efforts.

Ideal candidates communicate in English and Spanish, possess a High School diploma, and have 0–2 years of related experience. This remote US-based role offers competitive compensation and benefits.

Qualifications

• High School diploma or equivalent with 0–2 years of experience.
• Bilingual English and Spanish, able to speak, read and write.
• Experience with call center quality assurance or performance evaluation is preferred.
• Knowledge of Medicaid health insurance programs is a plus.

Responsibilities

• Evaluate staff performance against project standards and metrics.
• Develop strategies to improve Call Center Operations performance.
• Analyze reports and distribute performance indicators.
• Prepare staff resource materials and training aids.
• Monitor quality assurance activities and adherence to requirements.
• Support training efforts and provide coaching as needed.
• Keep procedures updated and communicate changes.
• Collaborate with Operations, Training, and Management to improve service.

Skills

Bilingual English/Spanish

Quality assurance

Call center

Training support

Education

High School diploma

Tools

Cover VA

Job description

Maximus is seeking a Bilingual QA Coordinator to support quality, training, and operational activities within our program. You will monitor staff performance, review work for accuracy, and assist with training and QA efforts.

Ideal candidates communicate in English and Spanish, possess a High School diploma, and have 0–2 years of related experience. This remote US-based role offers competitive compensation and benefits.