Bilingual Haitian Creole Quality Assurance Administrator

Maximus; Tysons (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Maximus is seeking an administrative support specialist to assist program clients with paperwork, employment verification, and documentation management. The role includes data entry, QA compliance, and coordinating review activities to ensure smooth operations.

The ideal candidate will have a high school diploma (or equivalent) with up to two years of experience, be fluent in English and Haitian Creole, and reside in the continental United States. Florida residency is noted among preferences.

Qualifications

• High school diploma or equivalent with 0-2 years of experience.
• Bilingual proficiency in both English and Haitian Creole.
• Must currently and permanently reside in the Continental US.

Responsibilities

• Assist program clients with completion of paperwork and obtain employment verification documentation.
• Support case managers to obtain attendance documentation.
• Scan and log all client documentation accurately and timely.
• Ensure activities and processes comply with QA standards and contractual requirements.
• Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form.
• Coordinate review activities as assigned by management.
• Perform general office duties such as filing, copying, faxing and mail.
• Perform other duties as assigned by management.

Skills

Bilingual English and Haitian Creole

Education

High school diploma or equivalent

Job description

Essential Duties and Responsibilities:- Provide assistance to program clients with completion of paperwork and obtains employment verification documentation.- Support case managers to obtain attendance documentation.- Scan and log all client documentation in an accurate and timely manner.- Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.- Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems.- Coordinate review activities as assigned by management.- Perform general office duties such as filing, copying, faxing and mail.- Perform other duties as may be assigned by management.Minimum Requirements- High school diploma or equivalent with 0 - 2 years of experience.- Bilingual proficiency in both English and Haitian Creole.- Must currently and permanently reside in the Continental US.Preferred Skills and Qualifications- Florida state residency.- Experience working with the Florida Healthy Kids Program.Home Office Requirements- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).- OS for Windows - Current release of Windows 10 or newer.- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer.- OS for Linux - Ubuntu (18.04).- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).- Must have a camera.EEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [e-mail] .Minimum Salary$17.00Maximum Salary$20.00