Bilingual Haitian Creole Quality Assurance Administrator

Maximus; Florida; Hybride; USD 40 000 - 55 000; Plein temps

Résumé du poste

Maximus is seeking a remote Haitian Creole bilingual Quality Assurance Administrator to support the Florida Healthy Kids program operations and ensure compliance with established standards and Florida healthcare policies.

In this role, you will monitor calls, perform back-office quality reviews, and assist with special projects while providing backup support for the call center during peak times. A high school diploma and bilingual English/Creole are required.

Qualifications

• Bilingual in English and Haitian Creole.
• High school diploma or equivalent.
• 0–2 years of experience in a related role is preferred but not required.

Responsabilités

• Monitor calls to ensure compliance with QA standards.
• Complete back-office quality reviews for performance and accuracy.
• Assist with special projects and program initiatives as needed.
• Provide backup support for the call center during peak times or high volume periods.
• Maintain organized documentation of reviews and findings.
• Adhere to Florida healthcare policies and program requirements.

Connaissances

Bilingual English Creole

Formation

High School Diploma

Description du poste

General information

Date

Tuesday, October 6, 2026

City

Remote

Country

United States

Working time

Full-time

Description & Requirements

Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administrator to support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies.

In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards. You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need.

The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies. This position requires a high level of organization, consistency, and accountability in a remote work environment.

Essential Duties and Responsibilities

• Provide assistance to program clients with completion of paperwork and obtains employment verification documentation.
• Support case managers to obtain attendance documentation.
• Scan and log all client documentation in an accurate and timely manner.
• Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.
• Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems.
• Coordinate review activities as assigned by management.
• Perform general office duties such as filing, copying, faxing and mail.
• Perform other duties as may be assigned by management.

• High school diploma or equivalent with 0 - 2 years of experience.
• Bilingual proficiency in both English and Haitian Creole.
• Must currently and permanently reside in the Continental US.

Preferred Skills and Qualifications

• Experience working with the Florida Healthy Kids Program.

Home Office Requirements

• Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).
• OS for Windows – Current release of Windows 10 or newer.
• OS for Mac – Big Sur (11.0.1+); MacOS (10.14) or newer.
• OS for Linux – Ubuntu (18.04).
• Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).
• Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
• USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).
• Must have a camera.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail] .