Remote Bilingual Property Tax Support Specialist

ModSquad; United States; Remote; USD 25,000 - 36,000; Part time

Job summary

A remote customer service provider is seeking bilingual Customer Service Representatives to assist customers with property tax inquiries. Your role will involve responding to inquiries in English and Spanish, providing clear and empathetic support, and educating customers about appeal processes. Candidates should have strong problem-solving abilities, excellent communication skills, and a friendly demeanor. This role requires a commitment of at least 20 hours per week.

Qualifications

• Prior experience with property taxes is a plus.
• Exceptional grammar and written communication skills required.

Responsibilities

• Respond to customer inquiries through phone and email.
• Actively listen and communicate with empathy.
• Provide accurate and timely resolutions.
• Escalate issues when necessary.
• Meet and maintain established performance metrics.

Skills

Bilingual in English and Spanish

Friendly communication style

Strong problem-solving abilities

Excellent organizational skills

Critical thinking abilities

Job description

A remote customer service provider is seeking bilingual Customer Service Representatives to assist customers with property tax inquiries. Your role will involve responding to inquiries in English and Spanish, providing clear and empathetic support, and educating customers about appeal processes. Candidates should have strong problem-solving abilities, excellent communication skills, and a friendly demeanor. This role requires a commitment of at least 20 hours per week.