Remote Bilingual Customer Support English/Spanish Seasonal

TaxSlayer, LLC; Augusta (GA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work

Job summary

TaxSlayer, LLC is seeking a fully bilingual English/Spanish Seasonal Customer Support Representative to assist Spanish-speaking clients during the 2026/2027 tax season. This remote, work-from-home role focuses on delivering exceptional service, guiding customers through the tax filing journey, and resolving issues with patience and clarity.

The position requires fluency in English and Spanish, strong communication, and the ability to thrive in a fast-paced seasonal environment.

Qualifications

• Fluent in both English and Spanish (verbal and written).
• Experience in customer service or call center preferred.
• Able to work in a fast-paced seasonal environment.

Responsibilities

• Assist Spanish-speaking customers via phone, email, and chat.
• Translate and explain product features and troubleshooting steps in English and Spanish.
• Deliver a positive and professional customer experience for customers of diverse backgrounds.
• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information about product features, pricing, and availability.
• Troubleshoot and resolve customer issues, escalating when necessary.

Skills

Bilingual English/Spanish

Customer service experience

Strong communication

Education

High school diploma or equivalent

College degree preferred

Job description

TaxSlayer, LLC is seeking a fully bilingual English/Spanish Seasonal Customer Support Representative to assist Spanish-speaking clients during the 2026/2027 tax season. This remote, work-from-home role focuses on delivering exceptional service, guiding customers through the tax filing journey, and resolving issues with patience and clarity.

The position requires fluency in English and Spanish, strong communication, and the ability to thrive in a fast-paced seasonal environment.