Remote Bilingual Customer Support Specialist

MCI; North Dakota; Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Career Growth Opportunities

Job summary

A leading BPO company is seeking a Remote Call Center Customer Service Representative to handle inquiries and provide support. The ideal candidate will have previous customer service experience, strong interpersonal skills, and the ability to work independently from home. This role requires flexibility with working hours, including evenings and weekends, and fluency in English and Spanish is preferred. Competitive compensation and benefits offered.

Qualifications

• Must be 18 years or older.
• High school Diploma/GED.
• Previous experience in customer service or a call center environment.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and manage time effectively.
• Comfortable using multiple software systems simultaneously.
• High-speed internet and a distraction-free home office setup.
• Flexibility to work various shifts, including evenings and weekends.
• Fluent in English and Spanish.

Responsibilities

• Handle customer inquiries via phone, email, and chat with professionalism.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints and issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Adhere to company policies and compliance standards.

Job description

A leading BPO company is seeking a Remote Call Center Customer Service Representative to handle inquiries and provide support. The ideal candidate will have previous customer service experience, strong interpersonal skills, and the ability to work independently from home. This role requires flexibility with working hours, including evenings and weekends, and fluency in English and Spanish is preferred. Competitive compensation and benefits offered.