Remote Customer Service Pro for Printing Solutions

Nazdar Ink Technologies; Lenexa (KS); Remoto; USD 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401(k)

Life insurance

FSA

Paid time off

Company holidays

Descrizione del lavoro

Nazdar Ink Technologies is seeking a remote Customer Service Representative to support North American customers. You will handle inquiries related to pricing, availability, product recommendations, order processing, and technical assistance for printing customers.

The role requires strong customer service skills, multi-tasking ability, and experience with ERP/CRM systems. English and Spanish bilingualism is a plus, with inbound call center experience preferred.

Competenze

• High school diploma or GED required.
• Experience with ERP/CRM and ability to learn new systems.
• 3–5 years of inbound call center customer service experience.
• Bilingual in English and Spanish is a plus.

Mansioni

• Answer inbound calls and engage with customers, clarifying requirements as needed.
• Serve as the first point of contact for customer and sales inquiries.
• Access CRM to resolve issues, record preferences and process transactions.
• Provide pricing quotes, product availability information, and order status updates.
• Assist with upsell/cross-sell of products and services.
• Troubleshoot basic technical problems by phone and follow up as needed.
• Contribute to process improvements and stay current on product knowledge.

Conoscenze

Customer service

Multi-tasking

CRM software

Excel basic

Formazione

High School Diploma or GED

Strumenti

ERP/CRM systems

Descrizione del lavoro

Nazdar Ink Technologies is seeking a remote Customer Service Representative to support North American customers. You will handle inquiries related to pricing, availability, product recommendations, order processing, and technical assistance for printing customers.

The role requires strong customer service skills, multi-tasking ability, and experience with ERP/CRM systems. English and Spanish bilingualism is a plus, with inbound call center experience preferred.