Remote Spanish-Speaking Customer Support Consultant

Sendcloud; United States; Remote; USD 24,000 - 27,000; Full time

Benefits offered by this job

Learning budget €2,000

Daily meal card €7.63 (€ tax-free)

22 days paid vacation

Birthday off

€500 home office budget

Sabbatical: 4 weeks every 3 years

Virtual team socials

Job summary

Sendcloud is hiring a fully remote Customer Support Consultant from the Lisbon/Vale do Tejo region. You will be the primary contact for B2B merchants, handling onboarding questions, shipping escalations, and complex inquiries with speed and clarity.

You’ll manage calls, live chat, and tickets, translating technical details into clear next steps. A clear path exists toward QA, coaching, or process improvements for curious, proactive teammates.

Qualifications

• Native Spanish and full proficiency in English (spoken and written).
• Experience in customer-facing roles is a plus, with strong communication skills.
• Ability to learn new digital platforms quickly and manage multiple channels.

Responsibilities

• Support merchants across calls, live chat, and tickets — resolving issues related to shipping, tracking, returns, and platform functionality
• Guide customers through our platform with confidence and clarity, translating technical complexity into practical next steps
• Own your queue with urgency and accountability — every open ticket is a merchant waiting, and you treat it that way
• Identify recurring pain points and elevate them with clear context, helping the team fix issues upstream
• Build deep product knowledge across our carrier ecosystem and integrations, becoming a go-to resource for colleagues and customers
• Collaborate with teammates across the Support team to share knowledge, maintain consistency, and raise the overall quality of service

Skills

Spanish proficiency

English proficiency

Multitasking

Customer-facing experience

Digital tools

Job description

Sendcloud is hiring a fully remote Customer Support Consultant from the Lisbon/Vale do Tejo region. You will be the primary contact for B2B merchants, handling onboarding questions, shipping escalations, and complex inquiries with speed and clarity.

You’ll manage calls, live chat, and tickets, translating technical details into clear next steps. A clear path exists toward QA, coaching, or process improvements for curious, proactive teammates.