Bilingual Onboarding Specialist - Remote (Spanish)

ThinkReservations; Seattle (WA); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote first

100% employee premium medical

Dental, Vision

15 days PTO

Sick time accrual

8 company holidays

401K plan

Equipment stipend

Company-provided computer

Job summary

ThinkReservations is seeking a Customer Success Onboarding Specialist (Spanish bilingual) to guide new clients through onboarding, ensuring they understand our platform and achieve initial success.

You will conduct remote training, coordinate configurations with Sales, Operations, and Engineering, and occasionally travel for in-person sessions within the United States.

This remote-first role offers comprehensive benefits and 15 days of PTO, plus equipment stipend and a company-provided computer.

Qualifications

• High school diploma or equivalent is required.
• 1+ years experience in customer onboarding or a similar customer-facing role (lodging industry preferred).
• Knowledge of curriculum and training design principles and evaluation of training effects.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize to meet deadlines.
• Strong interpersonal, negotiation, and conflict resolution abilities.
• Problem-solving focus on customer satisfaction.

Responsibilities

• Coordinate and manage the onboarding experience for all ThinkReservations products & services for new and returning clients to ensure smooth adoption of our products and services.
• Complete configuration of client accounts based on their individual needs.
• Collaborate with the sales, operations, and engineering teams to ensure configuration deadlines are met in a timely manner.
• Work closely with Customer Success Managers, Sales, and Support teams to ensure a smooth transition through the customer journey and identify opportunities for continued customer engagement.
• Conduct remote training sessions with new clients and their staff.
• Occasional inperson training may be required which may require overnight travel (approximately 1 to 3 weeks of the year, typically within the United States)
• Identify and offer opportunities to expand client feature adoption.
• Address and overcome clients’ unique product concerns during the Onboarding process.
• Analyze training needs to recommend improvements to client training programs.
• Maintain detailed records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Stay uptodate with product updates, new features, and industry trends to provide the best possible customer support and guidance
• Collect customer feedback on onboarding experiences and work with crossfunctional teams to improve processes and resources for future customers.
• Learn and master new features, products, services & onboarding processes as they are introduced.
• Assist Manager of Customer Success with other duties as assigned
• Act as the OnCall representative for afterhours customer support approximately 4 weeks per year.

Skills

Customer facing

Onboarding

Support

Curriculum design

Training delivery

Verbal communication

Written communication

Multitasking

Interpersonal skills

Conflict resolution

Problem solving

Education

High school diploma or equivalent

Job description

ThinkReservations is seeking a Customer Success Onboarding Specialist (Spanish bilingual) to guide new clients through onboarding, ensuring they understand our platform and achieve initial success.

You will conduct remote training, coordinate configurations with Sales, Operations, and Engineering, and occasionally travel for in-person sessions within the United States.

This remote-first role offers comprehensive benefits and 15 days of PTO, plus equipment stipend and a company-provided computer.