Remote Bilingual Medicare Services Coordinator

Healthfirst; Pennsylvania; Remote; USD 42,200 - 62,400; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Incentive and recognition programs

401k contributions

Job summary

A prominent health insurance provider is seeking a Relationship Coordinator to engage with potential clients through calls related to Medicare and long-term care services. The role involves educating prospective enrollees about various health plans, scheduling appointments, and utilizing Salesforce for managing customer information. Ideal candidates are fluent in English, possess strong customer service skills, and are comfortable in fast-paced environments. The position requires 8.5-hour shifts with flexibility and offers a competitive salary and benefits package.

Qualifications

• Ability to read and speak English fluently, with additional language a plus.
• Experience in customer service, preferably in a healthcare environment.
• Availability for 8.5 hour shifts on weekdays and weekends.
• Capability to work effectively in a remote environment.
• Strong computer skills, particularly in Microsoft Office.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Create and follow up on leads in Salesforce.
• Schedule appointments for intake nurses and assessors.
• Document all interactions and outcomes in Salesforce.
• Engage with prospective members to set appointments.

Skills

Fluency in English

Customer Service experience

Tech Savvy skills

Organizational skills

Cultural sensitivity

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office Suite

Job description

A prominent health insurance provider is seeking a Relationship Coordinator to engage with potential clients through calls related to Medicare and long-term care services. The role involves educating prospective enrollees about various health plans, scheduling appointments, and utilizing Salesforce for managing customer information. Ideal candidates are fluent in English, possess strong customer service skills, and are comfortable in fast-paced environments. The position requires 8.5-hour shifts with flexibility and offers a competitive salary and benefits package.