Remote Bilingual Medical Call Center Rep Mandarin/English

Marquee Staffing; Diamond Bar (CA); A distancia; USD 25.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Company laptop provided

Remote work in California

Descripción de la vacante

Marquee Staffing seeks compassionate individuals to join a remote customer care team. The Bilingual Medical Call Center Representative will handle inbound calls to assist patients, caregivers, and families with questions, scheduling, authorizations, portal access, and general inquiries.

Equipment provided includes laptop, headset, keyboard, mouse, and monitor. Location is remote with California residency required; Mandarin/English bilingual skills are essential for success in this role.

Formación

• High School Diploma or GED Required
• Fluent in English and Mandarin (written and spoken)
• 2–3 years in a high-volume call center
• Spanish language skills a plus
• Experience with CRM or EHR/EMR platforms
• Reliable high-speed internet at home

Responsabilidades

• Answer incoming calls, emails, and contacts in a fast paced call center environment (approx. 75+ calls per day)
• Screen, transfer, resolve and dispose of calls expeditiously
• Schedule participant appointments, including troubleshooting conflicts or urgent needs, coordinating with staff, family, providers, etc.
• Review, process, schedule and authorize orders
• Ensure timely documentation of updates and communication in internal systems
• Provide eligibility status and benefit information for participants
• Address participant and provider inquiries
• Escalate concerns as needed

Conocimientos

Bilingual Mandarin & English

Call center experience

Healthcare customer service

Educación

High School Diploma or GED

Herramientas

CRM

EHR/EMR

Descripción del empleo

Marquee Staffing seeks compassionate individuals to join a remote customer care team. The Bilingual Medical Call Center Representative will handle inbound calls to assist patients, caregivers, and families with questions, scheduling, authorizations, portal access, and general inquiries.

Equipment provided includes laptop, headset, keyboard, mouse, and monitor. Location is remote with California residency required; Mandarin/English bilingual skills are essential for success in this role.