Bilingual Mandarin Customer Service Representative (Remote)

TotalCare Walk-In Clinic Inc; United States; Remoto; USD 14.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent remote work

Structured career growth opportunities

Descrizione del lavoro

TotalCare Walk-In Clinic Inc. is seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients for a global healthcare organization.

This fully remote role involves phone-based support, appointment scheduling, and coordinating medication refills while maintaining high-quality service standards. The position requires fluency in Mandarin and English, reliable home office setup, and willingness to work night shifts aligned to Philippine time.

Competenze

• Fluency in Mandarin Chinese and English (spoken and written).
• Experience in customer service, call center, or patient support is an advantage.
• Reliable home office setup (stable internet, computer, headset).
• Willingness to work night shift (12:00 AM – 9:00 AM Philippine time).

Mansioni

• Provide inbound phone support to patients, including appointment scheduling and follow-ups.
• Coordinate medication refills and respond to basic inquiries regarding lab results and services.
• Document interactions clearly and comply with service and data standards.
• Collaborate with an international support team to ensure a smooth patient experience.

Conoscenze

Mandarin Chinese

English

Customer service

Call center experience

Descrizione del lavoro

Fully Remote

Job Type

Full-time

Description

We are seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients of a global healthcare organization. In this role, you will serve as a key point of contact, delivering accurate, compassionate, and timely assistance through phone-based support. This position is ideal for professionals who value stability, remote work, and long-term career development in the healthcare support industry.

Key Responsibilities

• Provide inbound phone support to patients, including:
  • Appointment scheduling and follow-ups
  • Medication refill coordination
  • Basic inquiries regarding lab results and services
• Handle an average of 80 calls per shift while maintaining quality and accuracy
• Document interactions clearly and comply with service and data standards
• Collaborate with an international support team to ensure a smooth patient experience

Job Highlights:

• 80,000 – 100,000 PHP monthly salary
• Permanent work-from-home setup
• Structured career growth and leadership pathways
• Support a global healthcare services team

Requirements

• Fluency in Mandarin Chinese and English (spoken and written)
• Previous experience in customer service, call center, or patient support is an advantage
• Reliable home office setup (stable internet, computer, headset)
• Willingness to work night shift (12:00 AM – 9:00 AM Philippine time