Remote Bilingual Mandarin & English Support Specialist

TotalCare Walk-In Clinic Inc; United States; Remote; USD 14.000 - 18.000; Vollzeit

Benefits dieser Stelle

Permanent remote work

Structured career growth opportunities

Zusammenfassung

TotalCare Walk-In Clinic Inc. is seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients for a global healthcare organization.

This fully remote role involves phone-based support, appointment scheduling, and coordinating medication refills while maintaining high-quality service standards. The position requires fluency in Mandarin and English, reliable home office setup, and willingness to work night shifts aligned to Philippine time.

Qualifikationen

• Fluency in Mandarin Chinese and English (spoken and written).
• Experience in customer service, call center, or patient support is an advantage.
• Reliable home office setup (stable internet, computer, headset).
• Willingness to work night shift (12:00 AM – 9:00 AM Philippine time).

Aufgaben

• Provide inbound phone support to patients, including appointment scheduling and follow-ups.
• Coordinate medication refills and respond to basic inquiries regarding lab results and services.
• Document interactions clearly and comply with service and data standards.
• Collaborate with an international support team to ensure a smooth patient experience.

Kenntnisse

Mandarin Chinese

English

Customer service

Call center experience

Jobbeschreibung

TotalCare Walk-In Clinic Inc. is seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients for a global healthcare organization.

This fully remote role involves phone-based support, appointment scheduling, and coordinating medication refills while maintaining high-quality service standards. The position requires fluency in Mandarin and English, reliable home office setup, and willingness to work night shifts aligned to Philippine time.