Remote Mandarin Customer Experience Specialist Senior Care

Alignment Healthcare Inc.; United States; Remote; USD 42,000 - 58,000; Full time

Job summary

Alignment Health is seeking a Remote Bilingual Mandarin Customer Experience Specialist in the United States. The role focuses on compassionate, end-to-end member support for seniors and individuals with disabilities, handling inquiries about benefits, eligibility, and services.

Responsibilities include documenting interactions, maintaining confidentiality, and navigating multiple systems to resolve issues on first contact where possible.

Qualifications

• Mandarin bilingual (Speak, Read, Write)
• 2+ years of customer service experience
• Proficient navigating multiple systems (Outlook, Office, CRM)
• HIPAA compliance awareness and strict confidentiality

Responsibilities

• Build caring connections with every member, leading with empathy and respect.
• Own each member interaction end-to-end and resolve inquiries at first contact when possible.
• Document interactions accurately and maintain continuity of care.
• Assist with inquiries about benefits, eligibility, services, and policies.
• Support coachable, high-volume, emotionally sensitive interactions with professionalism.

Skills

Mandarin bilingual

Customer service

Empathy

Communication

Typing 35 WPM

Education

High school diploma or GED

College degree preferred

Tools

Outlook

Word

Excel

CRM

Job description

Alignment Health is seeking a Remote Bilingual Mandarin Customer Experience Specialist in the United States. The role focuses on compassionate, end-to-end member support for seniors and individuals with disabilities, handling inquiries about benefits, eligibility, and services.

Responsibilities include documenting interactions, maintaining confidentiality, and navigating multiple systems to resolve issues on first contact where possible.