Remote Bilingual Medicaid Member Support Specialist

Conduent; United States; Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Benefits from day one

PTO and holidays

Paid training

Equipment provided

Career growth

No weekend

Remote-friendly

Job summary

Conduent is hiring a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish) to handle member inquiries in a fast-paced remote environment serving South Carolina, North Carolina and Georgia. You will resolve escalated issues, assist with completing Medicaid applications, document calls, and act as an advocate to ensure members’ needs are met while achieving performance goals.

This full-time position includes 40 hours per week, benefits from day one, and training; the

Qualifications

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Must be able to submit to a pre-employment screening.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Customer service or call center experience preferred.
• Must pass the Call Center – Service Skills Assessment and Internet Speed test.
• A minimum of 1-year call center experience in telephone customer service or related experience.
• Computer literacy and ability to use multiple programs and navigate multiple screens.
• Comfortable working within established processes and procedures.

Responsibilities

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches, and resolves inquiries, and document calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.
• Navigate across multiple computer screens while accessing and reviewing information from various applications.
• Utilizes 5 systems to gather information and document up to 3 systems

Education

High School Diploma or equivalent

Tools

Computer systems navigation

Job description

Conduent is hiring a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish) to handle member inquiries in a fast-paced remote environment serving South Carolina, North Carolina and Georgia. You will resolve escalated issues, assist with completing Medicaid applications, document calls, and act as an advocate to ensure members’ needs are met while achieving performance goals.

This full-time position includes 40 hours per week, benefits from day one, and training; the