Remote Bilingual Medicaid Member Services Rep II

AFMC; Fort Smith (AR); Hybrid; USD 35,000 - 45,000; Full time

Job summary

AFMC is seeking a full-time customer service representative focused on the Arkansas Medicaid program. The role entails providing information and resolving grievances for Medicaid members, with responsibilities including coordination with various healthcare components.

Candidate must be bilingual (English/Spanish) and knowledgeable about Medicaid guidelines. The position offers the flexibility to work from home with high-speed internet requirements.

Qualifications

• Bilingual in English and Spanish.
• Two years of experience in customer relations or a call center setting.
• Understanding of Medicaid guidelines.

Responsibilities

• Coordinate communication between various components of the AR Medicaid program.
• Responsible for resolving customer/client requests and documentation.
• Assist in the creation and maintenance of necessary reports and documents.

Skills

Intermediate computer skills (Excel, Word, Power Point, Outlook)

Exceptional skills in business English and spelling

Strong oral and written communication skills

Ability to multitask

Strong organizational skills

Education

High School Diploma

Tools

MMIS

CURAM

JIRA ticket system

ANSWER

Job description

AFMC is seeking a full-time customer service representative focused on the Arkansas Medicaid program. The role entails providing information and resolving grievances for Medicaid members, with responsibilities including coordination with various healthcare components.

Candidate must be bilingual (English/Spanish) and knowledgeable about Medicaid guidelines. The position offers the flexibility to work from home with high-speed internet requirements.