Remote Bilingual Medicaid Support Specialist

Conduent State Healthcare, LLC; Connecticut; Remote; USD 36,000 - 40,000; Full time

Benefits offered by this job

Benefits from day one

Paid time off and holidays

Paid training

Equipment provided

Career growth opportunities

No weekend

Job summary

Conduent State Healthcare, LLC is seeking a Call Center Representative for Medicaid Member Support who is bilingual in English and Spanish. You will handle inquiries, assist with Medicaid applications, and resolve issues in a fast-paced call center environment as part of a team delivering high-quality member service.

The role offers $17.50 per hour, full-time hours (40/week), remote work across South Carolina, North Carolina and Georgia, with benefits starting day one and paid training to

Qualifications

• Minimum 1 year of call center or telephone customer service experience.
• Must be 18 years or older and legally eligible to work in the United States.
• Must pass pre-employment screening and assessments (Service Skills & Internet Speed).

Responsibilities

• Respond to member inquiries in a call center using scripts and procedures.
• Gather information, assess needs, research, document calls.
• Explain member eligibility and assist with Medicaid applications and status updates.
• Follow established policies, handle call escalations, and advocate for members.
• Navigate multiple systems and document information across applications.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem solving

Multi-tasking

Education

High School Diploma or equivalent

Job description

Conduent State Healthcare, LLC is seeking a Call Center Representative for Medicaid Member Support who is bilingual in English and Spanish. You will handle inquiries, assist with Medicaid applications, and resolve issues in a fast-paced call center environment as part of a team delivering high-quality member service.

The role offers $17.50 per hour, full-time hours (40/week), remote work across South Carolina, North Carolina and Georgia, with benefits starting day one and paid training to