Remote Bilingual Tier 1 Tech Support Specialist

JSI; Madison (MS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Generous PTO

Travel support

Professional development

Job summary

JSI is seeking a bilingual Tier 1 Tech Support Technician for our Contact Center team. You will answer inbound calls, troubleshoot peripheral problems, and provide professional support to partners’ customers in English and Spanish.

Work schedule is four 10-hour days, including one weekend day, with remote work options. You’ll collaborate with our network engineering services team to expand connectivity and digital inclusion while growing your career in a mission-driven organization.

Qualifications

• Fluency in English and Spanish required.
• Excellent written and verbal communication skills.
• Proficient knowledge of computer systems and networks.
• Ability to manage time and prioritize multiple projects.
• Willingness to solve complex problems from start to finish.

Responsibilities

• Provide essential Tier 1 support to customers in a professional and customary manner.
• Answer inbound tech support calls and make outbound calls to customers as needed.
• Thoroughly troubleshoot, investigate, and resolve customers’ peripheral related problems.
• Keep detailed notes of all work performed on customers’ peripherals.
• Manage and monitor the ticketing queue ensuring that all customer support requests are handled efficiently.
• Maintain 90% QA (quality assurance) ratings.
• Work on other ongoing and short-term projects as outlined by management.

Skills

Bilingual English/Spanish

Excellent communication

Time management

Troubleshooting

Networking knowledge

Problem solving

Education

High School Diploma

Job description

JSI is seeking a bilingual Tier 1 Tech Support Technician for our Contact Center team. You will answer inbound calls, troubleshoot peripheral problems, and provide professional support to partners’ customers in English and Spanish.

Work schedule is four 10-hour days, including one weekend day, with remote work options. You’ll collaborate with our network engineering services team to expand connectivity and digital inclusion while growing your career in a mission-driven organization.