Remote Bilingual Intake Specialist (EN/ES)

Maximus; Salem (OR); Remote; USD 25,000 - 28,000; Full time

Job summary

Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S. Office of Personnel Management's FEHB Protection Act Compliance and Verification Program.

This frontline CSR II provides inbound telephone support in both languages for FEHB/PSHB enrollees and helps with portal access, document submission, and eligibility verification. The role requires residence within 50 miles of McAllen, TX, and is contingent on contract award.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Must be fluent in English and specified secondary language.
• May have additional training or education in area of specialization.

Responsibilities

• Provide inbound customer service for routine inquiries via phone, email, chat, or letters.
• Assist with dependent eligibility verification and portal navigation in English and Spanish.
• Authenticate callers and protect PII/PHI per privacy rules.
• Document each interaction in the OPM FEHB Portal or record system.
• Escalate complex questions per procedures.

Skills

Bilingual English/Spanish

Customer service experience

Education

High School diploma or equivalent

Job description

Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S. Office of Personnel Management's FEHB Protection Act Compliance and Verification Program.

This frontline CSR II provides inbound telephone support in both languages for FEHB/PSHB enrollees and helps with portal access, document submission, and eligibility verification. The role requires residence within 50 miles of McAllen, TX, and is contingent on contract award.