Bilingual Eligibility Verifications Specialist (EN/ES) - Remote

Maximus; City of Albany (NY); À distance; USD 25 000 - 28 000; Plein temps

Résumé du poste

Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the FEHB/PSHB program for federal enrollees. The role involves inbound calls, document verification, and portal assistance in both languages, ensuring privacy and accuracy in every interaction.

Remote: Must reside within 50 miles of McAllen, TX. The position requires security clearances and adherence to program guidelines, with duties including escalation of complex cases and data integrity.

Qualifications

• Fluent in English and Spanish required.
• Experience in customer service preferred.
• Able to obtain required security clearances for government work.

Responsabilités

• Provide inbound bilingual customer service for FEHB/PSHB eligibility inquiries.
• Assist enrollees with portal access, document submission, and status checks.
• Maintain accurate case notes in the system and escalate complex issues.

Connaissances

Bilingual English/Spanish

Formation

High School diploma or equivalent

Description du poste

Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the FEHB/PSHB program for federal enrollees. The role involves inbound calls, document verification, and portal assistance in both languages, ensuring privacy and accuracy in every interaction.

Remote: Must reside within 50 miles of McAllen, TX. The position requires security clearances and adherence to program guidelines, with duties including escalation of complex cases and data integrity.