Bilingual FEHB Eligibility Verifier (Remote, EN/ES)

Maximus; Juneau (AK); Remote; USD 25,000 - 28,000; Full time

Job summary

Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S. Office of Personnel Management's FEHB Protection Act Compliance and Verification Program.

This frontline CSR II assists FEHB and PSHB enrollees with inbound English and Spanish support, including portal access and document submission. The position requires a High School diploma with 6 months of customer service experience, and the candidate must reside within 50 miles of McAllen, TX.

Qualifications

• Fluent in English and Spanish.
• High School diploma or equivalent with 6 months customer service experience.

Responsibilities

• Provide inbound customer service via phone, email, web chat, or letters.
• Use computerized systems for tracking, information gathering, and troubleshooting.
• Assist enrollees with Portal access and document submission.
• Accurately document interactions in the FEHB Portal in English.
• Escalate complex questions per approved procedures.

Skills

Bilingual (English/Spanish)

Customer service

Education

High School diploma or equivalent

Job description

Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S. Office of Personnel Management's FEHB Protection Act Compliance and Verification Program.

This frontline CSR II assists FEHB and PSHB enrollees with inbound English and Spanish support, including portal access and document submission. The position requires a High School diploma with 6 months of customer service experience, and the candidate must reside within 50 miles of McAllen, TX.