Remote Bilingual Eligibility Specialist (EN/ES)

Maximus; Helena (MT); Remote; USD 25,000 - 28,000; Full time

Job summary

Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support FEHB and PSHB program enrollees, providing inbound assistance in both languages for dependent eligibility verification. The CSR II responds to questions about eligibility requirements, documentation, deadlines, case status, and portal usage, and helps enrollees attach documents and navigate program resources.

Remote nationwide position (within 50 miles of McAllen, TX) with equipment provided;

Qualifications

• Fluency in English and Spanish required.
• Experience in customer service or call center preferred.
• Ability to navigate portals and verify eligibility documentation.

Responsibilities

• Provide inbound customer service for FEHB/PSHB inquiries via phone and email.
• Assist enrollees with portal access, document submission, and language support.
• Authenticate callers and protect PII/PHI according to privacy rules.
• Log interactions accurately in the system and meet quality standards.

Skills

Bilingual English/Spanish

Education

High School diploma or equivalent

Job description

Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support FEHB and PSHB program enrollees, providing inbound assistance in both languages for dependent eligibility verification. The CSR II responds to questions about eligibility requirements, documentation, deadlines, case status, and portal usage, and helps enrollees attach documents and navigate program resources.

Remote nationwide position (within 50 miles of McAllen, TX) with equipment provided;