Bilingual Intake & Eligibility Verifier - English/Spanish

African American Talent; McAllen (TX); Remote; USD 22,000 - 31,000; Full time

Job summary

Maximus is seeking a bilingual Eligibility Verification Specialist to support the FEHB and PSHB programs for enrollees. The role handles inbound calls in English and Spanish, assists with portal access, document uploads, and eligibility verification.

This remote position requires residing within 50 miles of McAllen, TX, and adherence to privacy rules. You will document interactions, escalate complex cases, and maintain accurate records using the approved systems.

Qualifications

• Fluent in English and Spanish to support FEHB/PSHB enrollees.
• Experience in customer service or call center environments is preferred.
• Ability to navigate portals and upload documents.

Responsibilities

• Provide inbound bilingual support for eligibility verification questions and deadlines.
• Assist enrollees with Portal access, document submission, and navigation of resources.
• Document interactions accurately and escalate complex issues per procedures.

Skills

Bilingual English/Spanish

Customer service

Education

High School diploma or equivalent

Job description

Maximus is seeking a bilingual Eligibility Verification Specialist to support the FEHB and PSHB programs for enrollees. The role handles inbound calls in English and Spanish, assists with portal access, document uploads, and eligibility verification.

This remote position requires residing within 50 miles of McAllen, TX, and adherence to privacy rules. You will document interactions, escalate complex cases, and maintain accurate records using the approved systems.