Remote Bilingual Insurance Support Specialist

Team Focus Insurance Group; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401K Match

Paid Holidays

Volunteer Days

Parental Leave

Tuition Reimbursement

Job summary

Team Focus Insurance Group is seeking a dedicated Customer Support professional for a fully remote role handling inbound calls and chats from clients and agents. You will provide policy information, resolve inquiries, and process policy changes with a focus on accuracy and excellent client service.

The role requires two years of agency experience in Personal Lines and prefers an active 2-20 or 4-40 license or CPCU/CIC designation.

Qualifications

• Two years agency experience in Personal Lines including homeowners and other lines.
• Active 2-20 or 4-40 license, or CPCU/CIC designation preferred.
• Strong verbal and written communication skills and ability to multitask effectively.

Responsibilities

• Respond to inbound phone calls and chats from clients and agents in a professional manner.
• Provide accurate information regarding policies, coverage, billing, payments, and endorsements.
• Resolve client inquiries and requests while maintaining a positive customer experience.

Skills

Multitasking

Communication

De-escalation

Client service

Problem solving

Education

2-20 or 4-40 license preferred

Job description

Team Focus Insurance Group is seeking a dedicated Customer Support professional for a fully remote role handling inbound calls and chats from clients and agents. You will provide policy information, resolve inquiries, and process policy changes with a focus on accuracy and excellent client service.

The role requires two years of agency experience in Personal Lines and prefers an active 2-20 or 4-40 license or CPCU/CIC designation.