Remote Licensed P&C Insurance Agent - Spanish Speaking

kin; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid training

Fully remote

Stable schedule

Job summary

kin is seeking a remote bilingual Customer Service role supporting homeowners insurance policyholders across multiple U.S. states. You'll handle high-volume inbound/outbound calls about policies, billing, and coverage, primarily by phone with chat and email support.

New hires undergo a mandatory paid 10-week training before handling live work, with shifts 8am–5pm CST. Fully remote; candidates must reside in one of 32 approved states.

Qualifications

• Active Property & Casualty (P&C) or Personal Lines license.
• Bilingual Spanish-speaking proficiency.
• At least 6 months of customer service experience in P&C homeowners insurance.
• Background in a high-volume call center or customer support environment.
• Hands-on experience servicing homeowners insurance policies.
• Comfort navigating multiple tools and platforms (e.g., Google Workspace).
• Strong active listening skills in a fast-paced setting.

Responsibilities

• Respond to inbound and outbound inquiries via phone, chat, and email about policies, payments, cancellations, and coverage.
• Create, update, and process homeowners policies, endorsements, payments, and refunds accurately.
• Educate policyholders on coverage details and policy changes to aid decision-making.
• Coordinate with banks/lenders to collect documents and maintain policy compliance.
• Navigate multiple internal systems to resolve inquiries promptly.
• Identify process improvements and share feedback to improve experience.
• Complete the mandatory paid 10-week training program and apply learnings.

Skills

Bilingual Spanish

P&C knowledge

Customer service

Phone support

Education

Property & Casualty license

Tools

Google Workspace

CRM software

Job description

kin is seeking a remote bilingual Customer Service role supporting homeowners insurance policyholders across multiple U.S. states. You'll handle high-volume inbound/outbound calls about policies, billing, and coverage, primarily by phone with chat and email support.

New hires undergo a mandatory paid 10-week training before handling live work, with shifts 8am–5pm CST. Fully remote; candidates must reside in one of 32 approved states.