Remote Medical Billing & Insurance Support

State Collection Service Inc; Tulsa (OK); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

401(k) with employer match

HRA

HSA and FSA

Paid time off after 90 days

Seven paid holidays

Profit-sharing opportunities

Wellness programs and gym reimbursemen

Job summary

State Collection Service is seeking motivated, customer-focused individuals to join our growing team of Remote Health Care Customer Service Representatives. You will assist patients and account holders with questions about medical billing, insurance, financial assistance, and payment options, while handling inbound and outbound calls with professional, compassionate service.

This remote-first role requires a private home workspace and reliable internet.

Qualifications

• Experience in customer service or call center roles is preferred.
• Experience in medical billing, healthcare insurance, or healthcare administration is a plus.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment while working remotely.
• Flexibility to work scheduled evenings and Saturdays as required.
• Bilingual skills are a plus.

Responsibilities

• Handle inbound and outbound calls to assist patients and account holders with billing and payment inquiries.
• Explain account balances, insurance-related questions, payment options, and available financial assistance.
• Establish and monitor payment arrangements in line with client guidelines.
• Research and resolve account inquiries while delivering accurate, professional service.
• Maintain detailed and accurate account documentation.
• Adhere to client policies and applicable regulations including FDCPA, FCRA, HIPAA.
• Collaborate with supervisors and team members to meet performance targets.

Skills

Customer service experience

Medical billing knowledge

Healthcare insurance knowledge

Communication skills

Problem solving

Bilingual (advantage)

Tools

Computers & multiple systems

Job description

State Collection Service is seeking motivated, customer-focused individuals to join our growing team of Remote Health Care Customer Service Representatives. You will assist patients and account holders with questions about medical billing, insurance, financial assistance, and payment options, while handling inbound and outbound calls with professional, compassionate service.

This remote-first role requires a private home workspace and reliable internet.