Remote Bilingual French Customer Service Coordinator

CBRE; Columbus (OH); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k Match

Pet Insurance

Job summary

CBRE is seeking a Customer Service Coordinator to provide information and resolve day-to-day inquiries about products and services. This remote, full-time role supports end-to-end customer service across channels, including phone, chat, and email.

The position requires bilingual French and English proficiency, operates on 1st or 2nd shifts, and offers competitive benefits and compensation. Join CBRE and contribute to efficient customer support processes.

Qualifications

• High School Diploma or equivalent experience with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive approach.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups

Responsibilities

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information, as necessary.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Deliver own output by following defined procedures and processes under close supervision.

Skills

Communication skills

Following routines

Organizational skills

Basic math skills

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE is seeking a Customer Service Coordinator to provide information and resolve day-to-day inquiries about products and services. This remote, full-time role supports end-to-end customer service across channels, including phone, chat, and email.

The position requires bilingual French and English proficiency, operates on 1st or 2nd shifts, and offers competitive benefits and compensation. Join CBRE and contribute to efficient customer support processes.