Remote French-Speaking CSR

MCI; California (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is a fast-growing tech-enabled services company providing CX, BPO, and XaaS across multiple industries. We are seeking a French Speaking Customer Service Representative to support French-speaking customers remotely and across channels.

You will be the first point of contact, resolve inquiries, and ensure a positive experience while communicating in both French and English. The role emphasizes high-volume interactions, accurate data capture, teamwork, and adherence to service standards.

Qualifications

• Fluent in French and English, both written and spoken.
• Experience in customer service or call center environments, preferably BPO.
• Strong verbal and written communication skills.
• Experience using CRM or ticketing systems.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Handle inquiries, complaints, and requests professionally and promptly.
• Accurately capture and update customer information in internal systems and CRM platforms.
• Troubleshoot and resolve issues while maintaining high service standards.
• Escalate complex issues to appropriate internal teams when necessary.
• Maintain detailed records of all customer interactions.
• Meet or exceed individual and team performance targets for quality and productivity.
• Follow company policies, procedures, and compliance guidelines.
• Collaborate with team members and other departments to ensure seamless support.

Skills

French & English fluency

Customer service experience

Communication skills

CRM experience

High school diploma

Education

High School Diploma or GED

Tools

CRM systems

Job description

MCI is a fast-growing tech-enabled services company providing CX, BPO, and XaaS across multiple industries. We are seeking a French Speaking Customer Service Representative to support French-speaking customers remotely and across channels.

You will be the first point of contact, resolve inquiries, and ensure a positive experience while communicating in both French and English. The role emphasizes high-volume interactions, accurate data capture, teamwork, and adherence to service standards.