Remote Bilingual Fraud Resolution Specialist (Spanish)

Bank of America; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Bank of America is looking for a dedicated client service representative to handle multi-product fraud inquiries remotely. The role involves identifying client needs, providing solutions, and maintaining high service standards across various channels including calls and chats.

The ideal candidate should be proficient in English and Spanish, possess over a year of customer service experience, and have a passion for helping clients improve their financial lives.

Qualifications

• Proficient in English and Spanish.
• 1+ years of customer/client service experience.
• Demonstrated ability to deliver a positive client service.

Responsibilities

• Identify client needs and recommend solutions when fraud has been identified.
• Record data accurately during client interactions.
• Comply with industry regulations and bank procedures.

Skills

Conflict Management

Customer and Client Focus

Decision Making

Fraud Management

Oral Communications

Active Listening

Attention to Detail

Data Collection and Entry

Issue Management

Problem Solving

Adaptability

Collaboration

Critical Thinking

Influence

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is looking for a dedicated client service representative to handle multi-product fraud inquiries remotely. The role involves identifying client needs, providing solutions, and maintaining high service standards across various channels including calls and chats.

The ideal candidate should be proficient in English and Spanish, possess over a year of customer service experience, and have a passion for helping clients improve their financial lives.