Bilingual Fraud & Card Support Specialist (Spanish)

Bank of America

United States

Sur place

USD 36 000 - 48 000

Plein temps

14 jours+

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Résumé du poste

Bank of America is seeking a customer service specialist focused on fraud resolution for an inbound contact center. You will respond to calls, chats, or emails, verify information, and provide accurate solutions while maintaining a strong client experience.

The role requires Spanish fluency, reliable attendance, and the ability to navigate multiple systems to resolve issues efficiently. Training begins soon and offers growth within a supportive, in-office culture with flexible role-specific

Qualifications

1+ years of customer/client service experience, including handling difficult client situations.
Fluent in Spanish.
Intermediate level of proficiency with computers.
Ability to learn and adapt to new information and technology platforms.
Reads and complies with industry regulations and bank procedures.

Responsabilités

Identifies client needs and recommends solutions when fraud is identified.
Records data captured during client interactions accurately.
Identifies and escalates for risk review or further analysis.
Reads updates and learning materials and applies on conversations with speed and accuracy.
Delivers seamless service and looks for opportunities to deepen relationships through digital solutions.