Bilingual Fraud & Card Services Specialist

Bank of America; Fort Worth (TX); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Bank of America in Fort Worth is seeking a fraud resolution specialist for its inbound contact center. You will answer calls, chats, or emails, identify client needs, and resolve multi-product fraud issues while delivering a superior client experience.

The role requires 1+ years in customer service, Spanish fluency, and comfort with technology. You will record interactions accurately, escalate for risk reviews, and stay compliant with regulations.

Qualifikationen

• High School Diploma or GED or equivalent.
• 1+ years of customer service experience.
• Fluent in Spanish.
• Comfort with learning and using new technology.
• Willingness to work diverse shifts including weekends.

Aufgaben

• Identify client needs and recommend solutions when fraud is identified.
• Record data captured during client interactions accurately.
• Identify and escalate items requiring risk review or further analysis.
• Read updates and implement them into conversations with speed and accuracy.
• Comply with industry regulations, bank procedures and financial controls.

Kenntnisse

Customer service

Spanish fluency

Problem solving

Active listening

Communication

Attention to detail

Ausbildung

High School Diploma or GED

Tools

CRM software

Jobbeschreibung

Bank of America in Fort Worth is seeking a fraud resolution specialist for its inbound contact center. You will answer calls, chats, or emails, identify client needs, and resolve multi-product fraud issues while delivering a superior client experience.

The role requires 1+ years in customer service, Spanish fluency, and comfort with technology. You will record interactions accurately, escalate for risk reviews, and stay compliant with regulations.