Bilingual Banking Relationship Specialist

Bank of America; Brownsville (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America is hiring for a bilingual Spanish customer service and sales role in the United States. The position centers on opening and servicing personal and small business accounts, uncovering client needs, and guiding customers to appropriate solutions.

You will engage clients in-person and by phone while upholding regulatory standards and delivering exceptional service. The role requires strong communication, relationship-building, and problem-solving skills, with availability to work

Qualifications

• BILINGUAL - SPANISH
• Has a minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment.
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for helping new and existing clients based on their needs.
• Has strong written and verbal communications skills.
• Is able to communicate effectively and confidently, and is comfortable engaging all clients (in-person and by phone).
• Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
• Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws).
• Can be flexible to work weekends and/or extended hours as needed.

Responsibilities

• Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities
• Assists, educates, and trains clients on conducting simple transactions through self-service technologies
• Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy
• Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping
• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements

Skills

Active Listening

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Education

Associate’s degree or bachelor’s degree in business, finance, or a related field

Job description

Bank of America is hiring for a bilingual Spanish customer service and sales role in the United States. The position centers on opening and servicing personal and small business accounts, uncovering client needs, and guiding customers to appropriate solutions.

You will engage clients in-person and by phone while upholding regulatory standards and delivering exceptional service. The role requires strong communication, relationship-building, and problem-solving skills, with availability to work