Bilingual Relationship Banker (Spanish)

Bank of America; Town of Yorktown (NY); Sur place; USD 34 000 - 36 000; Plein temps

Résumé du poste

Bank of America seeks a client-focused specialist to engage customers in-branch, educate on self-service options, and process cash transactions with accuracy. You will build relationships, understand client financial priorities, and connect them with suitable solutions while collaborating with product experts to deliver a superior banking experience.

The role emphasizes adherence to laws and risk controls, providing excellent service, and thriving in a fast-moving, customer-centric environment.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results orientation.
• Collaborates effectively to build relationships and get things done.
• Confident in identifying solutions for clients based on their needs.
• Comfortable engaging all clients and explaining self-service banking options.
• Learns and adapts to new information and technology platforms.
• Educates clients on simple banking transactions via ATM/online/mobile banking.
• Follows processes and regulatory guidelines to act in the client and bank's best interest.
• Efficient time and capacity management.
• Flexibility to work weekends or extended hours as needed.
• Bilingual Spanish.

Responsabilités

• Engage lobby clients to educate and assist with self-service transactions.
• Process cash transactions accurately and efficiently.
• Build deep conversations to understand financial and life priorities and connect to solutions.
• Grow knowledge by partnering with experts in small business, lending, and investments.
• Manage center traffic, appointments, and outbound calls.
• Drive the client experience and manage cash responsibilities.

Connaissances

Adaptability

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Formation

Bachelor's Degree or related Associate’s Degree

High School Diploma / GED

Description du poste

Bank of America seeks a client-focused specialist to engage customers in-branch, educate on self-service options, and process cash transactions with accuracy. You will build relationships, understand client financial priorities, and connect them with suitable solutions while collaborating with product experts to deliver a superior banking experience.

The role emphasizes adherence to laws and risk controls, providing excellent service, and thriving in a fast-moving, customer-centric environment.