Bilingual Fraud & Card Servicing Specialist

Bank of America; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Bank of America is seeking a customer-focused specialist for an inbound contact center role in the United States. You will resolve multi-product fraud-related client requests by phone, chat, or email, delivering accurate solutions and a great client experience.

The role requires 1+ year in customer service, fluent Spanish, and the ability to navigate multiple systems while maintaining compliance with banking regulations.

Qualifications

• 1+ years of customer/client service experience.
• Fluent in Spanish.
• Ability to multitask and resolve client issues.
• Comfortable with banking products and digital channels.
• Strong written and verbal communication.
• Ability to learn and navigate multiple systems.

Responsibilities

• Deliver accurate resolutions to client inquiries via calls, chats, or emails.
• Provide seamless service and maintain client relationships through digital solutions.
• Identify client needs and propose fraud prevention measures.
• Record data accurately during interactions.
• Escalate issues requiring risk review or additional analysis.
• Stay compliant with banking regulations and controls.

Skills

Customer service

Fraud awareness

Spanish language

Communication

Problem solving

Data entry

Attention to detail

Team player

Adaptability

Computer proficiency

Education

High School Diploma or GED

Job description

Bank of America is seeking a customer-focused specialist for an inbound contact center role in the United States. You will resolve multi-product fraud-related client requests by phone, chat, or email, delivering accurate solutions and a great client experience.

The role requires 1+ year in customer service, fluent Spanish, and the ability to navigate multiple systems while maintaining compliance with banking regulations.