Remote Bilingual Employee Experience Interview Specialist

Retensa; New York (NY); Remote; USD 2,800 - 3,900; Full time

Job summary

Retensa is seeking an Employee Experience Specialist to conduct live phone interviews with employees around the world. You will listen carefully, capture employee insights, and identify frustrations and motivations to understand why people join, stay, or leave their organizations.

The role is remote with flexible hours, requiring regular weekday availability in a global context. Ideal candidates will have strong English writing skills, a customer-service mindset, and a passion for human

Qualifications

• Natural curiosity and eagerness to engage with people.
• Excellent written English and verbal communication.
• Typing speed 50 WPM or more.
• Access to stable internet connection.

Responsibilities

• Conduct live, phone-based interviews with employees globally.
• Capture insights and identify frustrations, motivations, and interests.
• Help uncover why employees join, stay, or leave their organization.
• Maintain regular availability during the week with flexible hours.

Skills

Natural curiosity

Enthusiasm for talking with people

Customer-service orientation

Strong organizational skills

Motivational and collaborative mindset

Bi-lingual (Spanish & English)

Education

Interest in HR/OD/psychology

Job description

Retensa is seeking an Employee Experience Specialist to conduct live phone interviews with employees around the world. You will listen carefully, capture employee insights, and identify frustrations and motivations to understand why people join, stay, or leave their organizations.

The role is remote with flexible hours, requiring regular weekday availability in a global context. Ideal candidates will have strong English writing skills, a customer-service mindset, and a passion for human