Remote Bilingual Retention Specialist (English/Spanish)

Smart Start, Inc.; Las Vegas (NV); A distancia; USD 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plan (medical, dental, vision)

401(k) with company match

Uncapped performance incentives

Remote work environment

Descripción de la vacante

Smart Start, Inc. is seeking a Retention Program Advisor to engage with potential customers, schedule installations, and handle account inquiries in a remote setting.

The role emphasizes empathetic, solution-oriented communication to preserve revenue and customer relationships. The ideal candidate thrives in a high-volume call center, can multitask across systems, and remains calm under pressure while meeting retention and service quality targets.

Formación

• Bilingual English/Spanish required; improves compensation.
• 6+ months in customer service, call center, or retention roles.
• Strong multitasking and CRM navigation skills.
• Comfortable in a remote work environment with professional communication.

Responsabilidades

• Handle inbound/outbound calls for appointment rescheduling and inquiries.
• Guide customers through installation processes and policies.
• Document interactions accurately in CRM and scheduling tools.
• Escalate issues and coordinate with internal/external teams.

Conocimientos

Bilingual English/Spanish

Customer service

Multitasking

Remote work mindset

Educación

High school diploma or equivalent

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Smart Start, Inc. is seeking a Retention Program Advisor to engage with potential customers, schedule installations, and handle account inquiries in a remote setting.

The role emphasizes empathetic, solution-oriented communication to preserve revenue and customer relationships. The ideal candidate thrives in a high-volume call center, can multitask across systems, and remains calm under pressure while meeting retention and service quality targets.