Remote Bilingual Retention Advisor (EN/ES)

Smart Start, Inc.; Manassas (VA); Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health plan (medical, dental, vision)

401(k) retirement plan with company-m

Uncapped performance incentives

Disability coverage

Job summary

Smart Start, Inc. is seeking a Remote Retention Program Advisor to engage with customers about scheduling and inquiries. The role emphasizes empathetic, solution-oriented communication to preserve relationships and revenue. Ideal for those thriving in high-volume calls and multi-system navigation.

The position is fully remote, with equipment provided, and offers uncapped incentives alongside hourly pay and a comprehensive benefits package.

Qualifications

• Bilingual English/Spanish required; additional compensation.
• Experience in customer service or retention roles is preferred.
• Ability to multitask while handling live calls and navigating systems.

Responsibilities

• Manage inbound and outbound calls for appointment rescheduling and inquiries.
• Assist customers with installation steps and policy details.
• Handle objections with retention-focused solutions to preserve revenue.
• Document interactions accurately in CRM and scheduling platforms.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Verbal & written communication

Education

High school diploma

Tools

CRM systems

Scheduling platforms

Job description

Smart Start, Inc. is seeking a Remote Retention Program Advisor to engage with customers about scheduling and inquiries. The role emphasizes empathetic, solution-oriented communication to preserve relationships and revenue. Ideal for those thriving in high-volume calls and multi-system navigation.

The position is fully remote, with equipment provided, and offers uncapped incentives alongside hourly pay and a comprehensive benefits package.