Employee Experience Specialist

Retensa; New York (NY); Remote; USD 2,800 - 3,900; Full time

Job summary

Retensa is seeking an Employee Experience Specialist to conduct live phone interviews with employees around the world. You will listen carefully, capture employee insights, and identify frustrations and motivations to understand why people join, stay, or leave their organizations.

The role is remote with flexible hours, requiring regular weekday availability in a global context. Ideal candidates will have strong English writing skills, a customer-service mindset, and a passion for human

Qualifications

• Natural curiosity and eagerness to engage with people.
• Excellent written English and verbal communication.
• Typing speed 50 WPM or more.
• Access to stable internet connection.

Responsibilities

• Conduct live, phone-based interviews with employees globally.
• Capture insights and identify frustrations, motivations, and interests.
• Help uncover why employees join, stay, or leave their organization.
• Maintain regular availability during the week with flexible hours.

Skills

Natural curiosity

Enthusiasm for talking with people

Customer-service orientation

Strong organizational skills

Motivational and collaborative mindset

Bi-lingual (Spanish & English)

Education

Interest in HR/OD/psychology

Job description

Employee Experience Specialist - Remote #LI-Remote

Who We Are:

Retensa is a thought leader, global expert, and innovator of employee retention strategies. They integrate organizational science and online technology with a company’s corporate culture to create real-world talent management solutions. Retensa unlocks insights hidden in workforce data. Through connected and contextualized intelligence, Retensa helps organizations reduce employee turnover and retain top talent ensuring that the company and the employee succeed.

What Our Clients Say:

Retensa Reviews 2025 - Details, Pricing, & Features | G2

What We Believe:

As a Retensa team member, you will be at the forefront of Management Consulting, Cloud-based Technology, Predictive Analytics, and Organizational Development. Your effort can help up to 1 billion employees in 1 million companies worldwide.

What You Will Do:

The process is to primarily conduct live, phone-based interviews with employees at companies all over the world. These interviews occur most often when employees leave (“Exit Interviews”), when they join (“New Hire”), and while they are still there (“Stay Interviews”).

As an Employee Experience Specialist, you will gain real-world experience as part of our Talent Management Consulting team to help us uncover the truth in organizations. You will use your listening and logic skills to capture employee insights and identify their frustrations, motivations, and interests.

Your goal is to discover why employees join, stay and leave their organization, and in the process uncover important employee observations and organizational trends. The position begins immediately and work is ongoing and consistent. The ideal candidate must have regular availability during the week, but can be flexible hours of the day.

Qualifications

• Natural curiosity
• Enthusiasm for talking with people
• A customer-service orientation
• Strong organizational skills
• A motivational and collaborative mindset
• Bi-lingual is a MUST (Spanish & English)

Requirements

• Strong interest in Human Resources, OD/HR, Psychology
• Typing rate of 50 WPM or more (you can check your typing speed at www.typingtest.com/)
• Access to stable and strong internet connection
• Excellent written English
• Clear and comfortable verbal communication

If you want to help us to create a workplace where everyone is engaged by what they do and inspired by who they work for, this role is for you.

Time/Compensation:

Hours/week: 20-40 hours/week; Days/week: 3 - 4. This is a remote position with flexible hours. US$250-$350 per month.

*Due to the high volume of applicants, we may only be able to contact qualified candidates.