Remote Bilingual Retention Specialist (English/Spanish)

Smart Start, Inc.; Morehead City (NC); Remote; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health plan (medical, dental, vision)

401(k) with generous match

Uncapped performance incentives

Birthday & Anniversary bonus

Disability benefits

Zusammenfassung

Smart Start, Inc. is seeking a Retention Program Advisor to engage with potential customers, scheduling installations, and handling inquiries from a fully remote environment. You will use retention rebuttals to overcome hesitations and secure attendance or reschedule as needed.

The role thrives in a high-volume call center, requiring empathetic, solution-oriented communication, CRM navigation, and collaboration with internal teams to protect revenue and maintain strong customer relationships.

Qualifikationen

• Bilingual English/Spanish required; additional compensation available.
• High school diploma or equivalent required.
• 6+ months in customer service, call center, or retention roles preferred.

Aufgaben

• Handle inbound/outbound calls for appointment rescheduling and inquiries.
• Assist customers with navigating installation process and policies.
• Address objections and offer retention solutions to minimize churn.

Kenntnisse

Bilingual English/Spanish

Customer service

Call center

Multitasking

Verbal & written communication

Ausbildung

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office Suite

Jobbeschreibung

Smart Start, Inc. is seeking a Retention Program Advisor to engage with potential customers, scheduling installations, and handling inquiries from a fully remote environment. You will use retention rebuttals to overcome hesitations and secure attendance or reschedule as needed.

The role thrives in a high-volume call center, requiring empathetic, solution-oriented communication, CRM navigation, and collaboration with internal teams to protect revenue and maintain strong customer relationships.