Remote Bilingual Disability Senior Case Manager

Manulife; United States; Remote; USD 43,000 - 71,000; Full time

Job summary

Manulife is seeking a Bilingual Disability Senior Case Manager to support clients across Canada in a team-based environment. The role focuses on managing ongoing disability and life waiver claims, reviewing medical and financial documentation, and communicating decisions to stakeholders while delivering outstanding service in both English and French.

The position requires 3+ years in claims adjudication, strong negotiation and Microsoft Office skills, and the ability to work remotely across

Qualifications

• University degree in any discipline or equivalent experience.
• 3+ years of experience in claims adjudication, ideally in disability claims.
• Strong customer service orientation with solid negotiation skills.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Fully bilingual (French/English): communicate in English and French to support clients across jurisdictions outside of Quebec.

Responsibilities

• Establish and maintain superior customer service to policyholders, agents, marketing centers.
• Manage ongoing claims by requesting medical, financial documentation or investigations as required and consult with specialists.
• Review claims and underwriting files for proper disclosure; administer policy enhancements, premium waiver and other policy benefits.
• Make decisions on claim benefit eligibility and communications to stakeholders.
• Document the claim file to ensure an accurate record of events in the claim handling.
• Obtain proper file information and review with policy provisions to verify eligibility.
• Accurately maintain claim records on system to ensure accuracy of reserve calculations.

Skills

Disability claims adjudication

Customer service orientation

Bilingual French/English

Negotiation skills

Teamwork

Education

University degree (any discipline) or equivalent

Tools

Microsoft Office

Job description

Manulife is seeking a Bilingual Disability Senior Case Manager to support clients across Canada in a team-based environment. The role focuses on managing ongoing disability and life waiver claims, reviewing medical and financial documentation, and communicating decisions to stakeholders while delivering outstanding service in both English and French.

The position requires 3+ years in claims adjudication, strong negotiation and Microsoft Office skills, and the ability to work remotely across