Bilingual Disability Administration Specialist (Remote)

Manulife; United States; Remote; USD 29,000 - 49,000; Full time

Job summary

Manulife is seeking a Bilingual Disability Administrator to join the National Group Life & Disability team. You will provide essential administrative support for disability and life insurance services, assist claim operations, and uphold client privacy across diverse stakeholders.

A tech-savvy candidate who adapts quickly to new systems will thrive. Responsibilities include handling inquiries, processing payments, data entry, and coordinating medical consultant calls, with a focus on accuracy

Qualifications

• Bilingual English/French required; supports clients from multiple provinces.
• Administrative or customer service experience in insurance or banking.
• Strong attention to detail and accuracy.

Responsibilities

• Process access and file copy requests with review of documentation and consents.
• Review and redact third-party information to protect privacy.
• Manage inquiries across multiple shared inboxes.
• Complete claim-related follow-ups and administrative tasks.
• Process vendor invoice payments accurately.
• Data entry and maintenance in claims systems.
• Prepare and mail correspondence to claimants and clients while preserving privacy.
• Coordinate Medical Consultant calls and onboarding for new clients.

Skills

Bilingual EN/FR

Administrative experience

Customer service

Privacy compliance

MS Office Proficiency

Attention to detail

Data entry

Education

College diploma or university degree

Tools

Microsoft Word

Microsoft Excel

Adobe Acrobat

Job description

Manulife is seeking a Bilingual Disability Administrator to join the National Group Life & Disability team. You will provide essential administrative support for disability and life insurance services, assist claim operations, and uphold client privacy across diverse stakeholders.

A tech-savvy candidate who adapts quickly to new systems will thrive. Responsibilities include handling inquiries, processing payments, data entry, and coordinating medical consultant calls, with a focus on accuracy