Remote Bilingual Data Breach Support Specialist

MCI; Iowa (LA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is seeking bilingual English/Spanish customer support agents for remote, on-demand coverage during data breach events. This temporary, work-from-home role involves assisting customers with inquiries, guiding them to solutions, and ensuring a calm, respectful experience during a sensitive time.

You will receive shifts via email/text, with coverage from mornings through evenings across weekdays and weekends.

Qualifications

• Must be 18 years of age or older.
• Fluent in both English and Spanish.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating systems.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow up on customer issues.
• An aptitude for conflict resolution, problem solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Skills

Bilingual English/Spanish

Typing 20+ wpm

MS Office basics

Windows basics

Strong communication

Customer-focused

Team oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking bilingual English/Spanish customer support agents for remote, on-demand coverage during data breach events. This temporary, work-from-home role involves assisting customers with inquiries, guiding them to solutions, and ensuring a calm, respectful experience during a sensitive time.

You will receive shifts via email/text, with coverage from mornings through evenings across weekdays and weekends.